Privacy & Cookie Policy

1. Introduction

Cervos Medical LLC ("Cervos", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy & Cookie Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you visit our website at cervos.com, including all related pages, subdomains, and associated services (collectively, the "Site").

Please read this Policy carefully. By accessing and using the Site, you acknowledge that you have read, understood, and agree to be bound by all provisions of this Privacy & Cookie Policy. If you do not agree with our policies and practices, please do not use our Site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on our Site includes:

Personal Information

• Name, email address, phone number, postal address
• Professional information such as job title, facility/organization name, medical specialty
• Any other information you voluntarily provide through contact forms, inquiries, or communications

Usage Data

• Pages visited, time spent on pages, links clicked
• IP address, browser type and version, operating system
• Device information (type, model, unique identifiers)
• Referral source and search terms used to reach the Site

Device Information

• Hardware model and settings information
• Mobile network information
• General device and browser type

Careers & Job Applications

• If you apply through our Careers page, we collect the information and documents you submit — such as your name, contact details, work history, and CV/resume. We use these materials solely to evaluate your application and to contact you about opportunities at Cervos Medical and Ranfac, retain them only as long as needed for recruitment purposes, and share them only with personnel involved in hiring.

3. How We Use Your Information

We use the information we collect in the following ways:

• Respond to your inquiries, questions, and requests for information
• Provide product information, specifications, and clinical data
• Process and fulfill requests for product samples, demonstrations, or literature
• Send newsletters, updates, and marketing communications (with your consent)
• Improve, optimize, and personalize your experience on our Site
• Conduct analytics and understand how visitors use our Site
• Detect, prevent, and address fraud, abuse, and security incidents
• Comply with legal obligations, regulations, and law enforcement requests

4. Cookies & Tracking Technologies

cervos.com sets no cookies and loads no third-party analytics, advertising, or tracking resources. We do not use Google Analytics, Google Ads, LinkedIn, Meta/Facebook, or any comparable tags, pixels, or beacons, and we do not build advertising or cross-site tracking profiles of visitors. Fonts and icons are served from our own domain, so simply viewing the Site transmits no data to third-party advertising or analytics networks.

Security (strictly necessary). We use Cloudflare Turnstile (Cloudflare, Inc.) to protect our forms — contact, newsletter, and the chat assistant — from bots and abuse. Providing this protection requires Cloudflare to process limited technical information, including your IP address, strictly as necessary to secure the Site. Cloudflare also delivers the Site as our content-delivery and security provider. See Cloudflare’s Privacy Policy.

Site functionality. Our AI chat assistant uses your browser’s sessionStorage (not a cookie) to keep your conversation during your visit; it is cleared when you close the tab. How chat transcripts are handled is described in the “AI Chat Assistant” section below.

Because the Site sets no cookies and loads no analytics or advertising, there are no tracking cookies to manage. See “Your California Privacy Rights” below for how we handle the “sale” or “sharing” of personal information and the Global Privacy Control signal.

Your California Privacy Rights — Do Not Sell or Share My Personal Information

Cervos Medical does not sell or share your personal information as those terms are defined under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). We do not use personal information for cross-context behavioral advertising, and we do not disclose it to third parties in exchange for money or other valuable consideration.

Because we run no advertising or analytics trackers, there is nothing to opt out of — but we still honor opt-out preference signals. We recognize and respect the Global Privacy Control (GPC) signal sent by your browser or extension as a valid opt-out request under California law.

California residents also have the right to know/access, delete, and correct the personal information we hold (for example, details you submit through our contact or newsletter forms), and the right not to be discriminated against for exercising these rights. To exercise any of these rights, contact us using the “Contact Us” section below.

5. Information Sharing

We do not sell or share your personal information, including for cross-context behavioral advertising. We may share information you provide only in the limited circumstances below:

• Service Providers: We may share information with third-party vendors, contractors, and service providers who perform services on our behalf (e.g., email delivery, hosting, analytics, customer support).
• Legal Requirements: We may disclose information when required by law or when we believe in good faith that disclosure is necessary to comply with legal obligations, court orders, or government requests.
• Business Transfers: If Cervos is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction.
• Aggregate Information: We may share aggregate, de-identified information that cannot reasonably be used to identify you.

6. Data Security

Cervos implements appropriate technical, administrative, and organizational security measures designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure socket layer (SSL) technology, firewalls, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You acknowledge that you provide information at your own risk.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correct: You may request correction of inaccurate or incomplete personal information.
• Right to Delete: You may request deletion of your personal information, subject to legal obligations.
• Right to Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
• Right to Restrict Processing: You may request that we limit how we use your personal information.
• Right to Opt Out of Sale/Sharing (California): We do not sell or share personal information, so there is nothing to opt out of; we also honor the Global Privacy Control (GPC) signal. See “Your California Privacy Rights” under Cookies & Tracking Technologies.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Third-Party Links

Our Site may contain links to third-party websites, applications, and resources that are not operated by Cervos Medical. This Policy applies only to information collected on our Site. We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review the privacy policies of any third-party services before providing your personal information.

9. Children's Privacy

Our Site is not directed to, and we do not knowingly collect personal information from, children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information and terminate the child's account. Parents or guardians who believe their child has provided personal information to us should contact us immediately using the information provided below.

10. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Policy on our Site and updating the "Last updated" date at the top of this Policy. Your continued use of the Site following such notification constitutes your acceptance of the updated Policy.

11. AI Chat Assistant

Our Site offers an automated AI chat assistant. It provides general product information only and does not provide medical advice. Please do not enter personal health information or other sensitive personal data into the chat.

What we record

• The messages you send and the assistant's responses
• The page you started the conversation from, and the date and time
• Basic technical information, such as your browser type

We use this information to operate and improve the assistant, respond to inquiries, and maintain quality and security. If you choose to submit your contact details through the assistant, we use them to follow up with you as described in the "Information We Collect" and "Contact Us" sections of this Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy & Cookie Policy or our privacy practices, please contact us at:

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable laws.